1. Why are there different prices for the same product? Is it legal?

Dadohome is an online marketplace platform that enables independent sellers to sell their products to buyers. The prices are solely decided by the sellers, and Dadohome does not interfere in the same. There could be a possibility that the same product is sold by different sellers at different prices. Dadohome rightfully fulfils all legal compliances of onboarding multiple sellers on its forum as it is a marketplace platform.

  1. I saw the product at $1,000 but post clicking on the product, there are multiple prices and the size which I want is being sold for $1,200. Why is there a change in price in the product description page?

Dadohome is an online marketplace, and multiple sellers could be selling a particular style at different prices as may be set by each such seller respectively. The product price on the listing page of the platform, may not always reflect the lowest price for that style. This is because the seller whose price is displayed on the list page is selected based on the application of several parameters and price is only one such parameter. However, once you land on the product display page on the platform for a specific style, you will have access to the price offered by all sellers on the platform for the relevant style.

  1. How will I detect fraudulent emails/calls seeking sensitive personal and confidential information?

If you receive an e-mail, a call from a person/association claiming to be from Dadohome seeking sensitive confidential information like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such confidential and personal data. We at Dadohome or our affiliate logistics partner never ask for such confidential and personal data. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

  1. How will I identify a genuine appointment letter?

Please beware of the fraudulent individuals/agencies that are enticing job seekers by promising them career opportunities at Dadohome in lieu of  recruitment fee, processing fee, security deposit, software or equipment charges,  on-boarding charges etc. Please be cautious that, Dadohome and its recruitment partners never ask for any fee in exchange for an offer letter or interview calls. All offer related communications are sent from an official Dadohome email id only.

  1. What is the standard delivery time?

Standard delivery time is 45 to 60 days from the date of placing the order.

  1. How will I know about the Shipping Charges?

Upon successful placing of the order, our team will contact the customer with the details of shipping cost including the clearance charges. Shipping and Clearance charges to be borne by the customer at the time of clearance of the product in their respective country.

  1. How do I cancel the order I have placed?

Order can be canceled within 24 hours from placing the order. This may not be applicable for certain logistics partners or suppliers. In order to cancel an order, please send an email to info@dadohome.com with subject matter mentioning the “order number #cancellation”.

  1. How do I create a Return Request?

Based on the Return Policy mentioned in the Terms & Conditions, for any return request, kindly send email to info@dadohome.com with subject matter mentioning the “order number #return request”. Our team will evaluate the case based on the return policy and get back to you soon.

  1. I have created a Return request. When will the product be picked up?

Number of days to pickup a product may vary as per the Logistics team that will be assigned to pick up your product. The product will be picked anywhere between 4 – 7 days after confirmation from our team on the return request.

  1. I have created a Return request. When will I get the refund?

Refund will be initiated upon successful pickup as per the Returns Policy. The refund amount is expected to reflect in the customer account within 7 to 14 days from refund initiation date.

  1. I have created a Cancellation request. When will I get the refund?

For eligible cancellation requests, our team will inform the customer on the refund. In general, the refund amount is expected to reflect in the customer account within 7 to 14 days from refund initiation date.

  1. How will I know about the Warranty Period?

Dadohome is an online marketplace platform that enables independent sellers to sell their products to buyers. For products covered under warranty, it will be issued by the supplier directly to the buyer.

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